Conflict is one of the constituents of communication. Conflicts accompany us everywhere: at work, in families, in society. 

During the training you find out how to manage conflicts and stress.

The program includes:

• the main reasons of conflicts;
• the tools for conflict analysis;
• the preventative measures of conflict situations;
• the effective behavioral strategies in conflicts.

During the practical part of the training you will practice the conflict prediction skills and overcoming negative interpersonal relations, methods of fighting with your anger and effective ways to respond to the criticism.

The total duration: 18 hours (4-5 lessons)